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Frontline Management Institute |
Team Effectiveness – The Leadership
Challenge
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FMI Course number: FM04 Duration Duration: 1 day Course Fee: · See Calendar on FMI website at www.managementcando.com
This course explores how Frontline Managers can best lead, facilitate and empower high performance work teams in their organisation. Strategies and skills for team planning, team motivating, managing performance and developing team members are developed in this practical workshop. Practical guidelines and practice in running focused and efficient team meetings form a valuable addition to the frontline managers’ skillset.
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Fees ü
Competency standards and qualification pathways ü
Booking |
1. Carry out team planning
2. Develop team commitment and cohesion
3. Participate in and facilitate the work team
4. Liaise with management and other stakeholders
Key Content
ü Leading a high performance team
ü Establishing team goals, roles and responsibilities
ü Analysing team competencies
ü Communicating in teams
ü Managing team dynamics
ü Managing issues and problems that occur in teams
ü Developing team commitment, cooperation and cohesion
ü Using a SWOT analysis for team development
ü Running focused and efficient team meetings
ü Managing and monitoring team performance
ü Coaching and mentoring for improved team performance
ü Leading by role modelling
ü Liaising with management and other stakeholders
All
managers working at frontline level from team leaders, supervisors, frontline
managers, unit or section managers, customer service or sales managers,
divisional unit managers.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.
Resources for this Course
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.
The following additional resources are included free as part of this course package:
Resources Guide
FMI’s Resources Guide relevant to this area of work. It enables you to access readings and websites with relevant content. Supplied in paper based and electronic format to you, the electronic version means you can click directly on links to go to relevant web based links.
Assessment is
optional, it is your choice. However, if you wish to gain a qualification
assessment must be completed.
Participants may
be assessed in this course against the relevant unit of competency standards.
Assessment is through work based or work related assessment projects.
Participants who
are being assessed will be given FMI Assessment Guides for the competency unit
that explain in detail the assessment. They will also be given an Assessment
Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is
included in the Course Fee. Assessment must be completed within 4 months of
course completion or a scheduled assessment fee will be applicable.
Relationship to
Competency Standards and Qualification Pathways
This Course maps
to the following units
of competency
standards and qualification pathways:
Competency
Unit
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Leading to Qualification |
Specialist or Elective Unit |
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Ensure Team Effectiveness BSMFLM512A |
Diploma of Business (Frontline Management) BSB51004 |
Specialist |
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Promote Team Effectiveness BSMFLM412A |
Certificate IV in Business (Frontline Management) BSB41004 |
Specialist |
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Contribute to Team Effectiveness BSMFLM312A |
Certificate III in Business (Frontline Management) BSB30504 |
Elective |
Statements of
Attainment can be awarded for individual units.
For full details
refer to the Frontline Management Institute’s Introduction to Program and
Assessment for these qualifications.
Course Dates:
Sydney
· See Calendar on FMI website at www.managementcando.com
Time:
9am to 4.45pm
In addition to
the time spent in-group or self-study learning you will be learning in the work
place and with your mentor. Your previous experience and the time you spend at
work developing your skills and completing assessment projects also contribute
to the duration of this Course.
Location is close
to Sydney CBD. You will be advised of the exact location by email one week
prior to commencement.
Click here to book this course
Email
FMI to find
out how we can help you
(+612 9281 2635
© 2003 Frontline Management Institute
331FM04 Course Overview
Version 21 June 2004