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Frontline Management Institute |
Workplace Learning – Investing in
PeopleClick here to book this course
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FMI Course number: FM10
Duration Duration: 1 day
Course Fee: · See Calendar on FMI website at www.managementcando.com
This course explores the way in which Frontline Managers can effectively encourage and support workplace learning and development. With the rapid pace of change and innovation today people must constantly update their skills and knowledge to perform effectively. Learning new and better ways to do things is a must for all team members if the team is to be successful in meeting their key performance indicators. This course provides an introduction to a wide range of useful development approaches and tools. It gives guidelines for mentoring and coaching. Strategies for developing buy-in to learning from team members are examined in the light of participants own work team situations.
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ü Fees ü Competency standards and qualification pathways ü Booking
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1. Create learning opportunities
2. Facilitate and promote learning
3. Monitor and improve learning effectiveness
ü Learning and its effect on performance
ü The vital role of the frontline manager in learning
ü Aligning learning to organisational goals, strategies and KPIs
ü Trends in learning and development: beyond the Learning Organisation
ü Competency based training and learning or what happens when the wheels hit the road!
ü Determining learning and development needs
ü Selecting a learning development strategy: what’s the best choice?
ü Effective learning and development plans
ü Learning styles
ü Overcoming learning barriers
ü Recognising achievements
ü Keys to mentoring
ü Tips on coaching
ü Monitoring individual development
ü Keeping useful learning and development records
ü Measuring return on investment (ROI) in learning
ü Preparing a business case for learning and development solutions
ü Your own professional development plan
All managers working at frontline level from team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.
A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.
Resources Guide
FMI’s Resources Guide relevant to this area of work. It enables you to access readings and websites with relevant content. Supplied in paper based and electronic format to you, the electronic version means you can click directly on links to go to relevant web based links.
Assessment is optional, it is your choice. However, if you wish to gain a qualification assessment must be completed.
Participants may be assessed in this course against the relevant unit of competency standards. Assessment is through work based or work related assessment projects.
Participants who are being assessed will be given FMI Assessment Guides for the competency unit that explain in detail the assessment. They will also be given an Assessment Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is included in the Course Fee. Assessment must be completed within 4 months of course completion or a scheduled assessment fee will be applicable.
Relationship to Competency Standards and Qualification Pathways
This Course maps to the following units
of competency standards and qualification pathways:
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Competency Unit |
Leading to Qualification |
Specialist or Elective Unit
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Develop a workplace learning environment BSB511B
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Diploma of Business (Frontline Management) BSB51004 |
Specialist |
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Develop teams and individuals BSBCMN404A
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Certificate IV in Business (Frontline Management) BSB41004 |
Elective |
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Support a workplace learning environment BSBFLM311B
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Certificate III in Business (Frontline Management) BSB30504 |
Elective |
Statements of Attainment can be awarded for individual units.
For full details refer to the Frontline Management Institute’s Introduction to Program and Assessment for these qualifications.
Course Dates: Sydney
· See Calendar on FMI website at www.managementcando.com
Time:
9am to 4.45pm
In addition to the time spent in-group or self-study learning you will be learning in the work place and with your mentor. Your previous experience and the time you spend at work developing your skills and completing assessment projects also contribute to the duration of this Course.
Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.
Click here to book this course
© Frontline Management Institute
331FM11 Course Overview
Version 21 June 2004