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Frontline Management Institute |
Frontline Management – Open
Learning Program
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FMI Course number: FM12
Duration Duration: Self Paced Programs Work at your own speed. Choose Courses in any order to suit yourself.
Course Fee: · See Calendar on FMI website at www.managementcando.com
The Frontline Management Courses are available as Open Learning Programs for people who cannot attend face-to-face training. This flexible option is suitable for people who may be working as frontline managers in a fairly remote location, working on shifts or perhaps working overseas on business. Participants are supplied with an electronic Learning Guide for the Course by email. The Learning Guide recommends further reading for the course. Participants are also supplied with electronic Assessment Guides so they can undertake assessment leading to a qualification. Participants can enrol in individual short courses through open learning or can undertake the Qualifications of Diploma or Certificate in Business.
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ü Fees ü Competency standards and qualification pathways ü Booking
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Learning Outcomes are as for individual Frontline Management Courses FM01 to FM11
Key Content
Content is as for individual Frontline Management Courses FM01 to FM11
All managers working at frontline level from team leaders, supervisors, frontline managers, unit or section managers, customer service or sales managers, divisional unit managers.
All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.
Resources for this Course
A Learning Guide is provided electronically for this course. It contains notes and can be used for participant’s own notes. The Learning Guide is in Microsoft Word format and is sent as an email attachment.
The following additional resources are included free as part of this course package:
Management Evaluator© 360° Performance Evaluation Tool
This is the latest version of FMI’s Management Evaluator© the professional 360° performance evaluation tool relevant to Frontline Managers. It enables you, and optionally your manager, your mentor, a workplace peer and a team member to rate your performance against competency standards and so help easily identify your specific development needs. Supplied in paper based and electronic format to you.
Resources Guide
FMI’s Resources Guide relevant to this area of work. It enables you to access readings and websites with relevant content. Supplied in paper based and electronic format to you, the electronic version means you can click directly on links to go to relevant web based links.
Assessment is optional, it is your choice. However, if you wish to gain a qualification assessment must be completed.
Participants may be assessed in this course against the relevant unit of competency standards. Assessment is through work based or work related assessment projects.
Participants who are being assessed will be given FMI Assessment Guides for the competency unit that explain in detail the assessment. They will also be given an Assessment Introduction that explains in detail the assessment procedures and policy.
Assessment Fee is included in the Course Fee. Assessment must be completed within 4 months of course completion or a scheduled assessment fee will be applicable.
Relationship to Competency Standards and Qualification Pathways
See Courses FM01 to FM11 for how this Course maps to the units
of competency standards and qualification pathways:
Statements of Attainment can be awarded for individual units.
For full details of
Frontline Management qualifications
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Course Dates: Available any time.
Any location worldwide with email access.
In addition to the time spent on self-study learning you will be learning in the work place and with your mentor. Your previous experience and the time you spend at work developing your skills and completing assessment projects also contribute to the duration of this Course.
Please book Open Learning Frontline Management Courses in the same way as for face-to-face Public Courses and simply choose the Open Learning method of delivery.
Click here to book this course
Email FMI to find out how we can help you
(+612 9281 2635
© 2003 Frontline Management Institute
331FM01 Course Overview
Version 29 December 2003