Frontline Management Institute

                    

(+6129281 2635

Email FMI to find out how we can help you

FMI Course Descriptions

Any Frontline Management Institute (FMI) Course can be tailored and delivered in your organisation, either as a short training course or as part of a specially tailored Management Development Program for your organisation. FMI can also design custom made programs to develop your managers and teams.

To book or for more information phone +612 9281 2635 or click here

FMI Course are grouped under the following headings below:

1 Managing and  Leading Courses

2 Personal Performance  Courses

3 Business Communication  & Customer Service Courses

4 Frontline Management Courses &  Management Development Programs

 

Please scroll down and click on Course Names below for Descriptions

FMI Public Courses? - To go to FMI Calendar of Public Courses Please click here

 

1 Managing & Leading Courses	Course No.	No. of days
Management Skills for New Managers	ML-01	2
Mentoring at Work	ML-02	1
Coaching Skills for Managers	ML-03	2
Building Performance and Productivity in the Team	ML04	2
Delegating Effectively	ML05	1
Decision Making for Managers	ML06	1
Manage Change and Innovation	FM-09	2
Manage Projects	FM-10	2
Manage People	FM-11	2
Frontline Management Courses
2 Personal Performance Courses	Course No.	No. Of days
Time Management	PE-01	1
Conflict Management	PE-02	1
Effective Negotiation	PE-03	1
Assertiveness Techniques at Work	PE-04	1
3 Business Communication and Customer Service Courses	Course No.	No. of days
Effective Communication Skills	CM-01	2
Professional Presentation	CM-02	2
Customer Service SKills	CM-03	2
Essential Sales Skills A & B	CM-04	2 x 2
Advanced Sales Skills	CM-05	1
4 Frontline Management Courses and Management Development Programs	Course No.	No. of days
Work Priorities	FM-01	1
Operational Plans	FM-02	1
Workplace Relationships	FM-03	1
Team Effectiveness	FM-04	1
Customer Service Management	FM-05	1
Information Systems	FM-06	1
Work Safety	FM-07	1
Continuous Improvement	FM-08	1
Manage Change and Innovation	FM-09	2
Manage Projects	FM-10	1
Manage People	FM-11	2
Workplace Learning	FM-12	2
Manage Budgets	FM-13	2
Diploma of Business (FM)	FM-DIP	From 13
Certificate IV in Business (FM)	FM-CERTIV	From 8
Frontline Management Open Learning	FM-OL	n/a
RPL Processes for  Frontline Management Diploma	FM-REC	n/a

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To book phone 02 9281 2635 or click here

Calendar of Public Courses

 

Email FMI to find out how we can help you

(+612 9281 2635

 

© Frontline Management Institute

33Course Descriptions

Version 3 October 2006