Diploma of Business (Frontline Management) BSB51004
Diploma of Business (Frontline Management) BSB51004
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Frontline Management Institute |
(+6129281 2635
Email FMI to find out how we can help you
Diploma of Business (Frontline Management)
BSB51004 (AQF Level 5)
Accredited Qualification
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The Diploma of Business (Frontline Management) BSB51004 is the nationally recognised leading qualification that helps individuals and organisations enhance frontline management performance. Frontline managers have a significant role in the leadership in their organisation. In increasingly competitive and fast changing times frontline managers have a major responsibility to ensure that teams deliver quality services and products. The purpose of this powerful and challenging program is to develop, through learning and practical workplace practice, recognised competencies for frontline managers. The Diploma
covers 11 units of management competency in areas such as managing
priorities, professional development, people management, workplace relationships,
team effectiveness, operational plans, information systems, customer service, work
safety, continuous improvement, change, innovation and workplace learning. Participants
can gain the Diploma with FMI through a choice or blend of delivery methods
including public courses, in-house corporate programs, open learning,
internet enhanced open learning, recognition of prior learning and
recognition of current competency. This
qualification is competency based and is gained by providing evidence of
competency in the Units. Participants carry out assessment projects, which create real
benefits for the organisation. They work with a Mentor from their own
organisation who guides them. FMI provides both Learning Guides and
Assessment Guides. This is an
excellent
course and both participants and organisations gain great benefits from it. Ray Bezant from BOC comments “One of the most valuable things
I've gained from the Diploma in Business program is to tackle projects in a
very structured manner. My team & BOC have benefited from projects I’ve
completed – we've solved about four or five significant problems. My advice to others thinking
about doing the program? – DO IT, but you’ve got to be committed!” |
Details
given: ü
Duration ü Fees ü
Frequently asked questions
(FAQs) |
The Diploma
covers 11 Units of management competency at AQF Level 5. All 11 Units must all
be completed and assessed to gain the Qualification.
The following table lists the Units covered in FMI's standard program and shows how they map against FMI’s one-day courses. This program can be customised for organisations and FMI specialises in tailoring programs to meet the specific needs of organisations.
To gain more information about the content of a course see the Course Description.
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FMI Course Number
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FMI Course
Title |
Competency Unit |
Code Number of
Competency Unit |
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This unit is about personal management
and professional development. It is about managing your own performance, work
priorities and time and also taking responsibility for your own professional
development within the context of the organisation. |
Manage personal work
priorities and professional development |
BSBFLM501B |
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This unit is about business planning
and the active work of managers to plan, implement, monitor and record
performance to achieve business plans of the team/organisation. This pivotal
role is carried out to create safe, efficient and effective services and
products to customer satisfaction within your organisation productivity and profitability
plans. |
Manage operational plan |
BSBFLM505B |
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This unit is about effective communication and the important role of managers to develop and maintain positive relationships with internal and external environments. This is addressed so that customers, suppliers and the organisation achieve planned outcomes. |
Manage effective workplace
relationships |
BSBFLM503B |
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This unit is about teamwork and the
vital role of a manager to effectively lead, participate in, facilitate and
empower the work team. The role of mentoring, coaching, developing team members, and achieving cohesion is addressed. |
Ensure Team Effectiveness |
BSBFLM512A |
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This unit is about customer service and the role of managers to
ensure that products and services are delivered and maintained to standards
agreed by the organisation and the customer. The context of organisation
policies and practises as well as legislation and codes of practise are
addressed. |
Manage quality customer
service |
BSBFLM507B |
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This unit is about effective management
of workplace information. The capability of a manager to identify, acquire
and use appropriate information plays a significant part in the efficiency
and effectiveness of the individual/team/organisation performance. |
Manage workplace information
systems |
BSBFLM506B |
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This unit is about occupational health and safety and the role of
all managers to ensure the workplace meets safety requirements set down in
legislation, standards and the organisation policies and practices. While it
is recognised that safety is everyone’s responsibility, frontline managers
have an important leadership role in promoting and monitoring a safe
workplace and environment. |
Ensure a safe workplace |
BSBMGT505A |
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This unit is about continuous improvement and the active role of managers to manage continuous improvement processes in achieving the organisations quality objectives. Your position closely associated with the creation and delivery of products and services, means that you play an important part in influencing the on-going development of the organisation.
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Facilitate continuous improvement |
BSBFLM509B |
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This unit is about fostering change and
acting as a catalyst in the implementation of change and innovation. You have
a creative role in ensuring that individuals, the team and the organisation
gain form change, and that the customer benefits through improved products
and services. |
Facilitate and capitalise on
change and innovation |
BSBFLM510B |
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Manage Projects The skills to manage projects are crucial for anyone who is leading or playing a key role in a project in an organisation. It is essential to be able to plan, implement and monitor a project through its various stages. |
Manage
Projects |
BSBCMN419A |
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This unit is about managing and leading team members in the organisation. This includes managing performance (including mentoring and coaching), addressing performance related issues, addressing issues and problems of team members, building team support and commitment, reviewing and evaluating management of individuals in the work team. |
Manage People |
BSBFLM514A |
FMI generally
recommends participants take a period over 24 to 36 months to complete this
qualification. Although face-to-face training itself can start at one day per
unit this time frame allows for further study and for development of assessment
projects. Most people in FMI’s Diploma’s are very busy and this seems an
appropriate time frame.
The program can
be completed sooner depending on experience and prior learning. Participants
can speed up the process if they have prior learning in part of the program and
recognition of prior learning arrangements are
available.
The Diploma is
available through FMI through the following options. Participants and
organisations can use one of the options or can choose a blend of more than one
option:
- Public Courses
- Open Learning
- Recognition Processes: Recognition of Prior
Learning (RPL) and Recognition of Current Competency (RCC)
- Corporate Courses: Custom tailored
in-house programs for organisations
Please contact us
to discuss your specific needs.
Delivery Option
1: Public Courses
FMI delivers public
Courses in Sydney in each of the 11 Modules. Our current Calendar
of Public Courses gives you dates and links to Course Descriptions.
Participants can
take the courses in any order and build up the qualification over a time frame
that suits themselves.
Delivery Option
2: Open Learning
FMI provides
Learning Guides for Open Learning. These are Word Documents sent as email
attachments. Selected written and website resources are also recommended.
Participants must
have a computer with email facilities and a program that will use Word documents
to use this Open Learning facility. All communication is by email and email and
telephone help is provided.
This delivery
method is useful for participants unable to attend face-to-face training, in
remote locations, overseas on assignment or on shift work.
Delivery Option
3: Recognition Processes: Recognition of Prior Learning (RPL) and
Recognition of Current Competency (RCC)
Recognition of
Prior Learning (RPL) and Recognition of Current Competency (RCC) are processes
where competency is recognised, without the need for further training or
development. Participants in a program may be able to demonstrate competency
for one or more units. FMI has specialised
Recognition Processes and instruments,
which help you easily present evidence for assessment.
Delivery Option 4: Corporate Courses: Custom tailored
in-house programs for organisations
FMI tailors programs to meet the specific needs of
organisations. We partner with organisations and deliver great results. FMI
presents in-house programs in Sydney, Melbourne, Brisbane, Perth, Auckland and
other locations by arrangement.
We train and use Mentors within the organisation to ensure
that management competency is demonstrated that is appropriate to the needs of
the organisation. Participants carry out workplace projects for assessment that
are designed to create real benefits for the organisation and are signed off by
their Mentors and by their line managers.
Return on Investment (ROI) can be measured and often
delivers a positive cash flow to the organisation. Knowledge gained through
project work can be shared among other managers using FMI’s unique Knowledge
Bank © system.
Working with corporate and government clients over many
years we have developed a range of strategies and techniques that optimise the
effectiveness of management development. As the leading specialists in this
area we have a focus on performance improvement that delivers real and
measurable benefits to both participants and to their organisations.
Corporate customised programs can include the appropriate
blend of courses, workshops, open learning and recognition processes to suit
your organisation. Current courses delivered in-house can be retained within
the program if they are appropriate and working well.
Please call us today to discuss your organisation’s needs on
+61 2 9281 2635.
This Qualification is useful for:
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Frontline Managers
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Middle Managers
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Supervisors
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Business Operators
For this
qualification people must be in a role where they can demonstrate
responsibility for team or business unit performance. They should be fairly
self-directed and autonomous, working under broad guidance
Assessment for
this Qualification is by evidence to demonstrate competency for the competency
units.
FMI has a unique
copyrighted way of assessing competency that provides valuable development to
both the participant and to the organisation.
The assessment
consists of two forms:
- Competency Application
Assessment Questions
- Workplace Assessment
Projects
The Competency
Application Assessment Questions are related to individual units and
require evidence of participant’s application of competency in the workplace.
Participant’s answers are signed off by either participant’s Line manager or by
their workplace Mentor. Participants in Public Programs must arrange for a
suitable person to act as their Mentor.
The Workplace
Assessment Projects are carried out for each pair of units. Participants select
an opportunity, issue or problem in their work that can be improved and relates
to the competency unit. Participants agree the project with their manager and
Mentor. Participants then plan, implement and review the project liaising with
their Mentor and Manager who sign off on the project.
FMI sends
participants Assessment Guides (Word Documents in electronic form) that
participants complete and email back to FMI. The Assessment Guides contain all
questions to answer, instructions and the relevant competency unit details.
Participants must have a computer with email capability and be able to use Word
documents.
An FMI assessor
assesses participant assessment submissions and participants are sent an
Assessment Report by email.
Participants are
assessed as either COMPETENT or COMPETENCY NOT YET DEMONSTRATED.
For the Diploma
of Business (Frontline Management) at AQF Level 5 participants would normally
be expected to be assessed as having competencies in Frontline Management with
considerable independence, decision-making and responsibility under the
following conditions:
q Autonomous, working under broad guidance
q May supervise others and guide teams
q Have responsibility for planning and managing others
q Use self directed application of knowledge with substantial depth
and a range of skills for work roles and functions as well as operate in varied
or highly specific work contexts
q Use competencies independently for routine and non-routine
purposes, and exercise judgment for self and others in planning and using
resources, services and processes to achieve outcomes.
q Apply the competencies across a range of contingencies
The following
resources are provided by FMI as people book and undertake the units in the
program:
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Program Introduction
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Learning Guide for individual Unit
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Assessment Guides for individual Unit
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Resource listings including two core textbooks; other
suggested readings; website links
Resources are
provided electronically in Word Format and sent as email attachments.
Participants in
face-to-face training receive printed Learning Guides.
All resources,
documentation and systems are copyright of the Frontline Management Institute.
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Delivery Option |
Dates and
Locations |
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1. Public
Courses |
See FMI’s Calendar
of Public Courses in Sydney Units can be
taken in any order at your own pace |