Email FMI to find out how we can help you. Telephone (+ 61 2) 9281 2635

    Emotional Intelligence at Work

FMI Course number: PE02

Duration

1 day

Overview of Course

It has been argued that emotional intelligence at work contributes to a person’s career development twice as much as cognitive abilities such as IQ or technical expertise. This course explores how people can use the contemporary understanding of emotional intelligence to be more successful at work, improve relationships with colleagues and customers and also improve chances of promotion.

As rules for work are changing people are being judged not just by technical ability but by their ability to deal with other people (“social competence”) and to manage their own emotional reactions to work situations (“personal competence”).

Strategies and skills for enhancing social competence in terms of empathy and social skills are explored in this practical workshop. We also look at how to enhance personal competence in terms of self-awareness, self-regulation and motivation.

The techniques covered in this program have a direct and practical application towards improving performance at work. 

Learning Outcomes

1.       Identify the value of emotional intelligence at work

2.       Apply appropriate social competence skills at work

3.         Apply appropriate personal competence skills at work

Key Content

•       What is emotional intelligence?

•        The value of emotional intelligence at work

•       The emotional intelligence framework

•        Social competence: empathy and social skills

•        Personal competence: self-awareness, self-regulation and motivation 

Who this course is useful for

All people who want to improve their performance at work in terms of applying emotional intelligence. 

All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at work.

Resources for this Course

A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment

There is no assessment for this course.

Dates and locations

Course Dates: Sydney

For dates please see FMI Public Training Course Calendar at www.managementcando.com

Time:  9am to 4.45pm

Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees

For fees please see FMI Public Course Calendar at www.managementcando.com

Booking

To book phone (+612 9281 2635)

Email FMI to find out how we can help you

© 2005 Frontline Management Institute

PE02 Course Overview

Version 10 January 2005