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    Assertiveness Techniques at Work

FMI Course number: PE03 

Duration

1 day

Overview of Course

This very practical course explores how people can best use assertiveness techniques to be effective at work.

Effective assertiveness techniques enable people to communicate their point of view with confidence and clearness. This helps people to perform better at work.  Colleagues, other team members and customers all benefit from this.

This course identifies and helps participants practise and apply assertive techniques appropriate for the situation and the other people involved. Participants learn to identify and select assertive behaviour as opposed to aggressive or non-assertive behaviour. The course also provides valuable strategies for dealing with difficult work situations and difficult people at work which may be challenging.

Learning Outcomes

1.       Value the importance of assertive behaviour

2.       Identify own strengths and weaknesses in communicating assertively

3.       Distinguish between assertive, aggressive and non-assertive behaviour

4.       Communicate assertively

5.       Identify strategies for dealing with difficult work situations and difficult people at work

Key Content

ü        Importance of assertive behaviour

ü       Communication strengths and weaknesses

ü       Assertive, aggressive and non-assertive behaviour

ü       Assertive Communication

ü       Understanding and meeting needs of others

ü       Assertiveness and negotiated agreements

ü       Strategies for dealing with difficult work situations and difficult people at work

Who this course is useful for

All people who want to enhance their assertive communication at work.

All other people who would benefit from an increased ability to meet the outcomes of this course as part of their role at  work.

Resources for this Course

A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment

There is no assessment for this course.

Dates and locations

Course Dates: Sydney

For dates please see FMI Public Training Course Calendar at www.managementcando.com

Time:  9am to 4.45pm

Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees

For fees please see FMI Public Course Calendar at www.managementcando.com

Booking

To book phone (+612 9281 2635)

Email FMI to find out how we can help you

© 2005 Frontline Management Institute

course07.html  Course Overview

Version 1 April 2005