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    Influencing Skills

FMI Course number: CM04

Duration

1 day

Overview of Course

The skills to influence other people are crucial to many people working in organisations. Whether the influencing is to peers, to teams, to managers, customers or other stakeholders the influencing should be both persuasive and ethical.

This very practical course takes you through the stages of planning, preparing and delivering effective ways to influence others. We explore the factors have that a significant effect in influencing people. This is a very practical course and you gain lots of strategies, hints and tips that help you improve your influencing strategies and skills.

Learning Outcomes

1.       Identify key factors that influence people

2.       Set goals for influencing people in a variety of situations

3.       Plan some effective ways of influencing relevant to your work situation

4.       Prepare resources that aid the influencing

5.       Evaluate your influencing skills to make improvements for future influencing situations

Key Content

• The value of effective workplace influencing for yourself, your organisation and your customers

• Key factors that influence people

• The ethics of influencing

• Goals for influencing people

• How to plan for effective influencing relevant to your work situation

• Preparing resources that aid the influencing

• Influencing effectively – strategies, tips and hints for informing, persuading and developing rapport

• Presenting effectively – practice and review sessions

• Evaluating your own influencing skills

• Personal action plan for development as an influencer

Who this course is useful for

All people who wish to increase their ability to influence others as part of their role at work.

Resources for this Course

A Learning Guide is provided for this course. It contains notes and can be used for participant’s own notes.

Assessment

There is no formal assessment in this course.

Dates and locations

Course Dates: Sydney

For dates please see FMI Public Course Calendar at www.managementcando.com

Time:  9am to 4.45pm

Location is close to Sydney CBD. You will be advised of the exact location by email one week prior to commencement.

Fees

For fees please see FMI Public Course Calendar at www.managementcando.com

Booking

To book phone (+612 9281 2635)

Email FMI to find out how we can help you

© 2005 Frontline Management Institute

course07.html  Course Overview

Version 1 April 2005